Frequently Asked Questions
Everything you need to know about your Jumper 1234 order.
What is the quality of Jumper 1234 cashmere?
We use only the highest quality, sustainably sourced Mongolian cashmere. Our jumpers are designed to be durable, incredibly soft, and to get even better with age if cared for correctly.
How should I wash and care for my jumper?
We recommend hand washing your cashmere in cool water with a specialized wool detergent. Lay flat to dry on a towel and never tumble dry. For daily maintenance, use a cashmere comb to gently remove any pilling.
How long does shipping take?
Domestic orders typically arrive within 2-4 business days. International shipping varies by location but generally takes 5-10 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 28-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to generate a shipping label and initiate your refund or exchange.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer upon delivery.
How do I know which size to choose?
Our jumpers generally fit true to size for a classic look. If you prefer a more oversized, relaxed fit, we recommend sizing up. Detailed measurements are available on each product page via our Size Guide.